Terms & Conditions

Definitions: 'The Company' is K2 Media Services Limited. 'The Client' means the party, or any person acting on their behalf with whom the Company contracts.

PO = Purchase Order / VAT = Value Added Tax

1. All charges & prices for services carried out by the Company are subject to VAT (where

applicable) at the prevalent rate.

2. All estimated prices quoted, whether written or verbal, are for the listed and mentioned

services only. If further detail is required then please request this at the quote stage. Any additional services required to complete a project will be quoted for in advance and charged accordingly. Deliveries and couriers are additional.

3. A signed purchase order (preferably with a PO number and project value) will need to be

raised for the full quoted and agreed amount before work can be delivered on any job. A separate PO may need to be raised for any extras such as distribution, storage, deliveries or mailing. Alternatively the PO will need to be updated to allow for the increased amount.

4. All work is billed on completion of project stage, or at certain project milestones as agreed at

the quote stage.

5. All estimates are based on expected or agreed design time and include two sets of amends

where alterations are called for by the Client, or if additional changes are required by client.

6. Where there is a change of brief, the Company will inform the Client in advance of any extra

costs likely to be incurred.

7. All projects are planned to an agreed schedule. Non-adherence to this schedule by the Client

may result in compromising final delivery deadlines. If this is likely to occur, the Company will advise the Client as soon as this becomes evident and suggest an alternative solution where feasible.

8. Whilst every effort will be made to achieve agreed delivery, the Company cannot accept

liability or be held financially responsible for any targets or deadlines being missed for delivery of any work which is outside of the Company's control.

9. For all new clients payment for the full or part amount + VAT may be requested in advance of commencement, as agreed between parties. For any subsequent invoiced work, the Company must receive full payment not later than 30 days after the date of Invoice. The Company reserves the right to make a surcharge of 2% per month interest to accounts that are not paid by this time unless an alternative agreement has been signed.

10. The Company reserves the right to invoice for any disbursements for part works carried out

including third party costs incurred on a project should the project be unable to be completed for any reason or has been delayed/put on hold by the Client for a period of 4 weeks or more then stage invoicing will occur.

11. In good faith, the Company would hold any supplied files, originals and materials unless

otherwise requested. Resumption of works on the project would be completed according to the original schedule of costs so long as the project specification remained unaltered.

12. Disbursements on behalf of any client may result in a request for payment in advance from the


13. All creative work produced and devised during a project(s), creative, digital, software files and related correspondence remain the property - physically, intellectually and in copyright, of the Company until full payment has been made on the Client's account, and all project costs have been cleared. Once cleared the final design belongs to the client to be used as the client sees fit however all designs, presentations and original artwork files produced by K2 Media Services Ltd are subject to copyright laws and cannot be used or copied by any third party. All copyright, design rights and intellectual property rights existing in our designs and products will remain the property of K2 Media Services Ltd and any reproduction of these designs are prohibited.

14. Once final proofs/materials have been signed off, the Company cannot be held responsible

financially or otherwise for any errors relating to print, programming or any end product.

15. It is the responsibility of the Client that all materials (including, but not limited to images,

diagrams, logos, videos, data, as well as intellectual property in other media) supplied to the Company by the client will have the relevant copyrights, licenses and permissions for use in the commissioned project. The Company will not accept responsibility/liability for infringements caused by any wrongly supplied materials.

16. The Company reserves the right to commission freelance support or outsource any job if it is

felt it is in the best interests of the Client. Any outsourced job remains the property/responsibility of the company and such services are deemed to be carried out 'indirectly' by the Company.

17. As part of larger projects which involve 3rd parties commissioned directly by the client, the

Company will not be held responsible in any way for services not carried out/managed directly or indirectly by the Company.

18. Advice of any loss, quality or damage issues must be reported to the Company within five clear

working days of delivery and receipt (whether be printed or digital) and any claim in respect thereof must be made in writing to the Company within 3 working days thereafter. The Company shall not be liable in respect of any claim unless the requirements have been complied with.

19. In the event of any bona fide dispute or difference arising between the parties in connection

with the Contract (excluding any dispute relating to non payment of the Charges, for whatever reason), the parties shall attempt to resolve such dispute or difference in good faith or by mediation. It is the responsibility of the Client to inform the Company immediately of any issue that may lead to a dispute (including but not limited to quality, service, cost, deadline), without such information, no disputes will be entered into.

20. Every endeavour will be made to deliver the correct printed quantity ordered, but estimates

are conditional upon margins of 5%. The Company reserves the right to change/alter ordered amounts in the Clients best interest.

21. Whilst taking every care to protect all media and correspondence supplied, the Company

cannot accept liability or be held responsible financially or otherwise for any loss. Disputes will not be entered into.

22. The Company cannot guarantee the Client exclusivity of any marketing concept, strategy,

design or other intellectual property provided. Therefore the Company will not accept liability for any alleged claim from the Client or any Third Party as the result of unintentional similarity in part or whole of a Third Party's copyright protected or registered trademark or brand, identity, strapline, colour usage, image style and content, product or otherwise.

23. It remains the Client's responsibility to seek copyright protection if desired for any

creative/intellectual property provided to the Client by the Company.

24. If at any point during the design or development cycle a client wishes to cancel, they may do so

but will be invoiced an amount that the Company judges to be proportional to the amount of work completed on the commission and further compensatory charges for booked design time or printing press time or any other supply costs accruing.

25. The Company reserves the right to the addition of our Company credit on printed or digital

projects unless instructed otherwise by the Client and, to the use for self-promotion any work carried out for the Client.

26. The Company reserves the right to use both initial creative concepts and final approved design

work for the purposes of the Company's marketing activities (both online and offline) unless otherwise requested/agreed with the Client.

27. Terms and Conditions may be changed at any time without prior notice to its clients.

Notification will be sent to all clients at the time of the Terms and Conditions alterations.

28. The company shall be under no liability if it should be unable to carry out any provision of the

contract for any reason beyond it's control including (without limiting the foregoing), Act of God, Legislation, War, Act of terrorism, Fire, Flood, Drought, Failure of power supply, Lock out, Strike by employee's in contemplation of furtherance of dispute or inability to procure materials required for the performance of the contract. During the continuance of such a contingency the Customer may, by written notice, elect to terminate the contract and pay for work done and materials used, but subject thereto, shall otherwise accept delivery when available.

29. The Company will have a lien over any product, data or materials if all payments due from you have not been paid and cleared in full within 1 month from the date of the invoice. We reserve the right to withhold supply of goods and, in the case of web services, this includes recalling services including the hosting of websites.

30. The Client is agreeing fully to the Company's trading Terms and Conditions by commissioning our services.